How can we help?
Find answers to common questions or reach out to our support team.
Frequently Asked Questions
How does Unfreeze help with ADHD?
Unfreeze is designed specifically for task initiation — the moment when you know what you need to do but can't begin. It breaks tasks into tiny first steps, uses a 2-minute timer to lower the barrier to starting, and celebrates starts (not completions) because starting IS the win for ADHD brains.
How does the AI first step feature work?
When you enter a task, our AI analyzes it and suggests the smallest possible physical action to begin. For example, 'Write the quarterly report' becomes 'Open the document template.' On newer devices (iOS 18+), this happens on-device. On older devices, we use a secure cloud API.
What is Body Doubling?
Body doubling is a technique where having someone else present (even virtually) helps you start and stay on task. In Unfreeze, you can see how many other people are starting tasks at the same time — no scheduling, no video calls, just the knowledge that you're not alone.
Why only 2 minutes?
Two minutes is short enough that your brain doesn't resist it. It's not asking you to finish anything — just to start. The magic is that once you're 2 minutes in, most people keep going. But if you don't? That's okay too. You still started, and that's the win.
What's included in the free version?
Free includes: task capture (text & voice), 5 AI first steps per day, the 2-minute timer, momentum counter, and a basic widget. It's everything you need to start using Unfreeze.
What does Premium include?
Premium ($6.99/month or $49.99/year) includes: unlimited AI first steps, body doubling, all widget sizes, Apple Watch app, custom timer durations (1, 2, 5, 10 minutes), and priority support.
How do I cancel my subscription?
You can cancel anytime through your iPhone's Settings > [Your Name] > Subscriptions > Unfreeze. Your premium features will remain active until the end of your billing period.
Is my data private?
Yes. Your tasks are stored locally on your device and in your private iCloud container (if you enable sync). We don't sell your data, we don't track you across apps, and we can't see your tasks. See our Privacy Policy for details.
Does Unfreeze work offline?
Yes! The timer, momentum counter, and basic features work without an internet connection. AI first steps will use cached/fallback suggestions when offline, and Body Doubling requires a connection.
Can I use Unfreeze on Apple Watch?
Yes! The Apple Watch app (Premium feature) lets you capture tasks with voice, see AI first steps, start the timer, and track your momentum — all from your wrist. Perfect for when your phone feels too far away.
Why aren't there streaks or completion tracking?
Research shows that streaks and completion tracking can actually make ADHD symptoms worse by creating shame spirals when you miss a day. Unfreeze celebrates starts because that's the hardest part. Missing a day? No guilt, no broken streak, no shame. Ever.
I found a bug. How do I report it?
Please email us at support@unfreeze.one with details about what happened, what you expected to happen, and your device/iOS version. Screenshots or screen recordings are super helpful!